Category: Marketing

Social Media For Your Organization’s Bottom Line

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Social ecosystems

Too often, businesses think of social media only in very fuzzy terms, without actually drilling down into the specific reasons why they are using it. But companies at the leading edge of social media are taking things one step further – they are building out sophisticated frameworks for understanding how social media can impact not just the business as a whole, but also every business unit and every stakeholder within that business.

One very interesting framework starts out by thinking of the different types of social content within your organization in terms of a “social ecosystem.” This includes your customer communities, your social networks, your social media profiles, and your community platforms. Each of these serves a different underlying purpose. Some of these, for example, might serve as “listening posts” where you get closer to the voice of the customer. Others might act as platforms for customers to collaborate with fellow users, followers and fans.

The continuum from collaboration to community

It’s also possible to think about social as providing a vast continuum of value. At one end of the continuum, you have social CRM, which is all about generating insights, analysis and intelligence about your customers. At the other end of the continuum, you have mass market social media (Facebook, Twitter, etc.) As you move along the continuum from pure CRM to mass market social media, you start to get into collaborative social tools. Move even further away, and you start to get into customer communities and social media platforms that encourage sharing and interaction. Thus, as you move along the spectrum, you will move from insights and intelligence, then to collaboration, and then to community.

Objectives, Goals, Strategies and Tactics (OGST)

Once you have a big picture view of your social ecosystem, it’s time to think in terms of putting goals and metrics into place for each of these ecosystem components. One way of doing that is by using the OGST (Objectives, Goals, Strategies, Tactics) framework. In other words, there should be a clear objective and goal for every component of your social ecosystem. And you should then back up those objectives and goals with clear strategies and tactics. For example, one piece of your social ecosystem might be based around customer advocacy, while another is based around lead generation. So how are you going to achieve those objectives and goals?

The many dimensions of social media value

It’s also important to be able to think about the various ways that social media creates value for your organization. Often, each element of your social ecosystem will contribute value in several different ways. For example, some social tools might be best for making direct sales to customers. Others might be good at boosting overall brand awareness. But the same tools used for direct sales can also be used for lead generation, and the same tools used for brand awareness can also be used for customer advocacy.

By thinking about the various components of social media value, it becomes much easier to communicate to management and board members why your organization is investing so much time and resources into social. The goal, of course, is to be able to show how social media is tied into the entire customer lifecycle. This includes the time when the customer first starts investigating your products, the time he or she purchases that product, and the time when he or she starts to form deeper bonds of loyalty with your organization. By using social media, you can ensure not just a happy customer, but also a happy repeat customer. If you enjoyed this post, why not check out this articole on Social Media Channels for your business!

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Filed under: Marketing, StrategyTagged with: ,

Local Search Marketing Fallacies

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B2B and Local Search Fallacies

If I said “B2B” and you thought “tech,” then you’d be having the same problem I was finding reliable information about local search marketing for business-to-business models. While it’s true that SaaS companies like Moz, MailChimp, and Hootsuite are businesses which vend to other businesses, their transactions are primarily digital. These may be the types of companies that make best-of B2B lists, but today let’s explore another realm in which a physical business you promote is eligible to be marketed both locally and as a B2B.

Let’s determine your eligibility, find your B2B opportunities, identify tips specific to your business model, analyze an outreach email, explore your content with a checklist, and find an advantage for you in today’s article.

Seeing how Google sees you

First to determine whether Google would view your brand as a local business, answer these two questions:

  1. Does the business I’m marketing have a physical location that’s accessible to the public? This can’t be a PO Box or virtual office. It must be a real-world address.
  2. Does the business I’m marketing interact face-to-face with its customers?

If you answered “yes” to both questions, continue, because you’ve just met Google’s local business guidelines.

Seeing your B2B opportunity

Next, determine if there’s a component of your business that already serves or could be created to serve other businesses.

Not totally sure? Let’s look at Google’s categories.

Out of the 2,395 Google My Business Categories listed here, there are at least 1,270 categories applicable to B2B companies. These include companies that are by nature B2B (wholesalers, suppliers) and companies that are B2C but could have a B2B offering (restaurants, event sites). In other words, more than half of Google’s categories signal to B2B-friendly companies that local marketing is an opportunity.

Let’s look at some major groups of categories and see how they could be fine-tuned to serve executive needs instead of only consumer needs:

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Food establishments (restaurants, cafes, food trucks, caterers, etc.) can create relationships with nearby employers by offering business lunch specials, delivery, corporate catering, banquet rooms, and related B2B services. This can work especially well for restaurants located in large business districts, but almost any food-related business could create a corporate offering that incentivizes loyalty.

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Major attractions (museums, amusements, cultural centers, sports centers, etc.) can create corporate packages for local employers seeking fun group activities. Brands looking to reduce implicit bias may be especially interested in interacting with cultural groups and events.

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Professional services (realty, financial, printing, consulting, tech, etc.) can be geared towards corporate needs as well as individuals. A realtor can sell commercial properties. A printer can create business signage. A computer repair shop can service offices.

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Personal services (counseling, wellness, fitness, skill training, etc.) can become corporate services when employers bring in outside experts to improve company morale, education, or well-being.

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Home services (carpet cleaning, landscaping, plumbing, contracting, security, etc.) can become commercial services when offered to other businesses. Office buildings need design, remodeling, and construction and many have lounges, kitchens, restrooms, and grounds that need janitorial and upkeep services. Many retailers need these services, too.

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Entertainers (comedians, musicians, DJs, performance troupes, etc.) can move beyond private events to corporate ones with special package offerings. Many brands have days where children, family members, and even pets are welcomed to the workplace, and special activities are planned.

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Retailers (clothing, gifts, equipment, furniture, etc.) can find numerous ways to supply businesses with gear, swag, electronics, furnishings, gift baskets, uniforms, and other necessities. For example, a kitchen store could vend breakfast china to a B&B, or an electronics store could offer special pricing for a purchase of new computers for an office.

5c4f9f3ced5e99.42734047.jpgTransportation and travel services (auto sales and maintenance, auto rentals, travel agencies, tour guides, charging stations, etc.) can create special packages for businesses. A car dealer could sell a fleet of vehicles to a food delivery service, or a garage could offer special pricing for maintaining food trucks. A travel agency could manage business trips.

As you can see, the possibilities are substantial, and this is all apart from businesses that are classic B2B models, like manufacturers, suppliers, and wholesalers who also have physical premises and meet face-to-face with their clients. See if you’ve been missing out on a lucrative opportunity by examining the following spreadsheet of every Google My Business Category I could find that is either straight-up B2B or could create a B2B offering:

See local B2B categories

The business I’m marketing qualifies. What’s next?

See which of these two groups you belong to: either a B2B company that hasn’t been doing local SEO, or a local business that hasn’t created a B2B offering yet. Then follow the set of foundational tips specific to your scenario.

If you’re marketing a B2B company that hasn’t been doing local SEO:

  1. Know that the goal of local SEO is to make you as visible as possible online to any neighbor searching for what you offer so that you can win as many transactions as possible.
  2. Read the Guidelines for Representing your business on Google to be 100% sure your business qualifies and to familiarize yourself with Google’s rules. Google is the dominant player in local search.
  3. Make sure your complete, accurate name, address, and phone number is included in the footer of your website and on the Contact Us page. If you have multiple locations, create a unique page on your website for each location, complete with its full contact information and useful text for website visitors. Make each of these pages as unique and persuasive as possible.
  4. Be sure the content on your website thoroughly describes your goods and services, and makes compelling offers about the value of choosing you.
  5. Make sure your website is friendly to mobile users. If you’re not sure, test it using Google’s free mobile-friendly test.
  6. Create a Google My Business profile for your business if you don’t already have one so that you can work towards ranking well in Google’s local results. If you do have a profile, be sure it is claimed, accurate, guideline-compliant and fully filled out. This cheat sheet guide explains all of the common components that can show up in your Google Business Profile when people search for your company by name.
  7. Do a free check of the health of your other major local business listings on Moz Check Listing. Correct errors and duplicate listings manually, or to save time and enable ongoing monitoring, purchase Moz Local so that it can do the work for you. Accurate local business listings support good local rankings and prevent customers from being misdirected and inconvenience.
  8. Ask for, monitor, and respond to all of your Google reviews to improve customer satisfaction and build a strong, lucrative reputation. Read the guidelines of any other platform (like Yelp or TripAdvisor) to know what is allowed in terms of review management.
  9. Build real-world relationships within the community you serve and explore them for opportunities to earn relevant links to your website. Strong, sensible links can help you increase both your organic and local search engine rankings. Join local business organizations and become a community advocate.
  10. Be as accessible as possible via social media, sharing with your community online in the places they typically socialize. Emphasize communication rather than selling in this environment.

If you’re marketing a local business that hasn’t created a B2B offering yet:

  1. Research your neighborhood and your community to determine what kinds of businesses are present around you. If you’re not sure, reach out to your local Chamber of Commerce or a local business association like AMIBA to see if they have data they can share with you. Doing searches like “Human Resources Event Seattle” or “People Ops Event Seattle” can bring up results like this one naming some key companies and staffers.
  2. Document your research. Create a spreadsheet with a column for why you feel a specific business might be a good fit for your service, and another column for their contact information.See if you can turn up direct contact info for the HR or People Ops team. Phone the business, if necessary, to acquire this information.
  3. Now, based on what you’ve learned, brainstorm an offering that might be appealing to this audience. Remember, you’re trying to entice other business owners and their staff with something that’s special for them and meets their needs..
  4. Next, write out your offering in as few words at possible, including all salient points (who you are, what you offer, why it solves a problem the business is likely to have, available proof of problem-solving, price range, a nice request to discuss further, and your complete contact info). Keep it short to respect how busy recipients are.
  5. Depending on your resources, plan outreach in manageable batches and keep track of outcomes.
  6. Be sure all of your online local SEO is representing you well, with the understanding that anyone seriously considering your offer is likely to check you out on the web. Be sure you’ve created a page on the site for your B2B offer. Be sure your website is navigable, optimized and persuasive, with clear contact information, and that your local business listings are accurate and thorough — hopefully with an abundance of good reviews to which you’ve gratefully responded.
  7. Now, begin outreach. In many cases this will be via email, using the text you’ve created, but if you’ve determined that an in-person visit is a better approach, invest a little in having your offer printed nicely so that you can give it to the staff at the place of business. Make the best impression you possibly can as a salesperson for your product.
  8. Give a reasonable amount of time for the business to review and decide on your offer. If you don’t hear back, follow up once. Ideally, you’re hoping for a reply with a request for more info. If you hear nothing in response to your follow-up, move on, as silence from the business is a signal of disinterest. Make note of the dates you outreached and try again after some time goes by, as things may have changed at the business by then. Do, however, avoid aggressive outreach as your business will appear to be spamming potential clients instead of helping them.

As indicated, these are foundational steps for both groups — the beginnings of your strategy rather than the ultimate lengths you may need to go to for your efforts to fully pay off. The amount of work you need to do depends largely on the level of your local competition.

B2B tips from Moz’s own Team Happy

Moz’s People Ops team is called Team Happy, and these wonderful folks handle everything from event and travel planning, to gift giving, to making sure people’s parking needs are met. Team Happy is responsible for creating an exceptional, fun, generous environment that functions smoothly for all Mozzers and visitors.

I asked Team Happy Manager of Operations, Ashlie Daulton, to share some tips for crafting successful B2B outreach when approaching a business like Moz. Ashlie explains:

  • We get lots of inquiry emails. Do some research into our company, help us see what we can benefit from, and how we can fit it in. We don’t accept every offer, but we try to stay open to exploring whether it’s a good fit for the office.
  • The more information we can get up front, the better! We are super busy in our day-to-day and we can get a lot of spam sometimes, so it can be hard to take vague email outreach seriously and not chalk it up to more spam. Be real, be direct in your outreach. Keeping it more person-to-person and less “sales pitchy” is usually key.
  • If we can get most of the information we need first, research the website/offers, and communicate our questions through emails until we feel a call is a good next step, that usually makes a good impression.

Finally, Ashlie let me know that her team comes to decisions thoughtfully, as will the People Ops folks at any reputable company. If your B2B outreach doesn’t meet with acceptance from a particular company, it would be a waste of your time and theirs to keep contacting them.

However, as mentioned above, a refusal one year doesn’t mean there couldn’t be opportunity at a later date if the company’s needs or your offer change to be a better fit. You may need to go through some refinements over the years, based on the feedback you receive and analyze, until you’ve got an offer that’s truly irresistible.

A sample B2B outreach email

La práctica hace al maestro.”
– Proverb

Practice makes perfect. Let’s do an exercise together in which we imagine ourselves running an awesome Oaxacan restaurant in Seattle that wants to grow the B2B side of our business. Let’s hypothesize that we’ve decided Moz would be a perfect client, and we’ve spent some time on the web learning about them. We’ve looked at their website, their blog, and have read some third-party news about the company.

We found an email address for Team Happy and we’ve crafted our outreach email. What follows is that email + Ashlie’s honest, summarized feedback to me (detailed below) about how our fictitious outreach would strike her team:

Good morning, Team Happy!

When was the last time Moz’s hardworking staff was treated to tacos made from grandmother’s own authentic recipe? I’m your neighbor Jose Morales, co-owner with my abuela of Tacos Morales, just down the street from you. Our Oaxacan-style Mexican food is:

– Locally sourced and prepared with love in our zero-waste kitchen
– 100% organic (better for Mozzers’ brains and happiness!) with traditional, vegan, and gluten-free options
– $6–$9 per plate

We know you have to feed tons of techies sometimes, and we can effortlessly cater meals of up to 500 Mozzers. The folks at another neighboring company, Zillow, say this about our beautiful food:

“The best handmade tortillas we’ve ever had. Just the right portions to feel full, but not bogged down for the afternoon’s workload. Perfect for corporate lunches and magically scrumptious!”

May I bring over a complimentary taco basket for a few of your teammates to try? Check out our menu here and please let me know if there would be a good day for you to sample the very best of Taco Morales. Thank you for your kind consideration and I hope I get the chance to personally make Team Happy even happier!

Your neighbors,
Jose y Lupita Morales
Tacos Morales
www.tacosmorales.com
222 2nd Street, Seattle – (206) 111-1111

Why this email works:

  • We’re an inclusive office, so the various dietary options catch our eye. Knowing price helps us decide if it’s a good fit for our budget.
  • The reference to tech feels personalized — they know our team and who we work with.
  • It’s great to know they can handle some larger events!
  • It instills trust to see a quote from a nearby, familiar company.
  • Samples are a nice way to get to know the product/service and how it feels to work with the B2B company.
  • The menu link, website link, and contact info ensure that we can do our own exploring to help us make a decision.

As the above outreach illustrates, Team Happy was most impressed by the elements of our sample email that provided key information about variety, price and capacity, useful links and contact data, trust signals in the form of a review from a well-known client, and a one-on-one personalized message.

Your business is unique, and the precise tone of your email will match both your company culture and the sensibilities of your potential clients. Regardless of industry, studying the above communication will give you some cues for creating your own from the viewpoint of speaking personally to another business with their needs in mind. Why not practice writing an email of your own today, then run it past an unbiased acquaintance to ask if it would persuade them to reply?

A checklist to guide your website content

Your site content speaks for you when a potential client wants to research you further before communicating one-on-one. Why invest both budget and heart in what you publish? Because 94% of B2B buyers reportedly conduct online investigation before purchasing a business solution. Unfortunately, the same study indicates that only 37% of these buyers are satisfied with the level of information provided by suppliers’ websites. Do you see a disconnect here?

Let’s look at the key landing pages of your website today and see how many of these boxes you can check off:

My content tells potential clients…

☑ What my business name, addresses, phone numbers, fax number, email addresses, driving directions, mapped locations, social and review profiles are

☑ What my products and services are and why they meet clients’ needs

☑ The complete details of my special offers for B2B clients, including my capacity for fulfillment

☑ What my pricing is like, so that I’m getting leads from qualified clients without wasting anyone’s time

☑ What my USP is — what makes my selling proposition unique and a better choice than my local competitors

☑ What my role is as a beneficial member of the local business community and the human community, including my professional relationships, philanthropy, sustainable practices, accreditations, awards, and other points of pride

☑ What others say about my company, including reviews and testimonials

☑ What my clients’ rights and guarantees are

☑ What value I place on my clients, via the quality, usefulness, and usability of my website and its content

If you found your content lacking any of these checklist elements, budget to build them. If writing is not your strong suit and your company isn’t large enough to have an in-house content team, hire help. A really good copywriter will partner up to tell the story of your business while also accurately portraying its unique voice. Expect to be deeply interviewed so that a rich narrative can emerge.

In sum, you want your website to be doing the talking for you 24 hours a day so that every question a potential B2B client has can be confidently answered, prompting the next step of personal outreach.

How to find your B2B advantage

Earlier, we spoke of the research you’ll do to analyze the business community you could be serving with your B2B offerings, and we covered how to be sure you’ve got the local digital marketing basics in place to showcase what you do on the web. Depending on your market, you could find that investment in either direction could represent an opportunity many of your competitors have overlooked.

For an even greater advantage, though, let’s look directly at your competitors. You can research them by:

  1. Visiting their websites to understand their services, products, pricing, hours, capacity, USP, etc.
  2. Visiting their physical premises, making inquiries by phone, or (if possible) making a purchase of their products/services to see how you like them and if there’s anything that could be done better
  3. Reading their negative reviews to see what their customers complain about
  4. Looking them up on social media, again to see what customers say and how the brand handles complaints
  5. Reading both positive and negative media coverage of the brand

Do you see any gaps? If you can dare to be different and fill them, you will have identified an important advantage. Perhaps you’ll be the only:

  • Commercial cleaning company in town that specializes in servicing the pet-friendly hospitality market
  • Restaurant offering a particular type of cuisine at scale
  • Major attraction with appealing discounts for large groups
  • Commercial printer open late at night for rush jobs
  • Yoga instructor specializing in reducing work-related stress/injuries

And if your city is large and highly competitive and there aren’t glaring gaps in available services, try to find a gap in service quality. Maybe there are several computer repair shops, but yours is the only one that works weekends. Maybe there are a multitude of travel agents, but your eco-tourism packages for corporations have won major awards. Maybe yours is just one of 400+ Chinese restaurants in San Francisco, but the only one to throw in a free bag of MeeMee’s sesame and almond cookies (a fortune cookie differentiator!) with every office delivery, giving a little uplift to hardworking staff.

Find your differentiator, put it in writing, put it to the fore of your sales process. And engineer it into consumer-centric language, so that hard candy buttons with chocolate inside them become the USP that “melts in your mouth, not in your hands,” solving a discovered pain point or need.

B2B marketing boils down to service

“No one is useless in this world who lightens the burdens of another.”

– Charles Dickens

We’re all in business to serve. We’re all helpers.  Whether you’re marketing a B2B that’s awakening to the need to invest in local SEO or a B2C on the verge of debuting your new business-to-business offering, your project boils down to the simple question,

“How can I help?”

Looking thoughtfully into your brand’s untapped capacities to serve your community, coupled with an authentic desire to help, is the best groundwork you can lay at the starting point for satisfaction at the finish line. If you enjoyed this post, why not check out this article on Social Media Channels for your business!

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Filed under: Marketing, StrategyTagged with: , ,

SEO Link Building & Establishing Authority

Links

Crank up the SEO juice

You’ve created content that people are searching for, that answers their questions, and that search engines can understand, but those qualities alone don’t mean it’ll rank. To outrank the rest of the sites with those qualities, you have to establish authority. That can be accomplished by earning links from authoritative websites, building your brand, and nurturing an audience who will help amplify your content.

Google has confirmed that links and quality content are two of the three most important ranking factors for SEO. Trustworthy sites tend to link to other trustworthy sites, and spammy sites tend to link to other spammy sites. But what is a link, exactly? How do you go about earning them from other websites? Let’s start with the basics.

What are links?

Inbound links, also known as backlinks or external links, are HTML hyperlinks that point from one website to another. They’re the currency of the Internet, as they act a lot like real-life reputation. If you went on vacation and asked three people (all completely unrelated to one another) what the best coffee shop in town was, and they all said, “Cuppa Joe on Main Street,” you would feel confident that Cuppa Joe is indeed the best coffee place in town. Links do that for search engines.

Since the late 1990s, search engines have treated links as votes for popularity and importance on the web.

Internal links, or links that connect internal pages of the same domain, work very similarly for your website. A high amount of internal links pointing to a particular page on your site will provide a signal to Google that the page is important, so long as it’s done naturally and not in a spammy way.

The engines themselves have refined the way they view links, now using algorithms to evaluate sites and pages based on the links they find. But what’s in those algorithms? How do the engines evaluate all those links? It all starts with the concept of E-A-T.

You are what you E-A-T

Google’s Search Quality Rater Guidelines put a great deal of importance on the concept of E-A-T — an acronym for expert, authoritative, and trustworthy. Sites that don’t display these characteristics tend to be seen as lower-quality in the eyes of the engines, while those that do are subsequently rewarded. E-A-T is becoming more and more important as search evolves and increases the importance of solving for user intent.

Creating a site that’s considered expert, authoritative, and trustworthy should be your guiding light as you practice SEO. Not only will it simply result in a better site, but it’s future-proof. After all, providing great value to searchers is what Google itself is trying to do.

E-A-T and links to your site

The more popular and important a site is, the more weight the links from that site carry. A site like Wikipedia, for example, has thousands of diverse sites linking to it. This indicates it provides lots of expertise, has cultivated authority, and is trusted among those other sites.

To earn trust and authority with search engines, you’ll need links from websites that display the qualities of E-A-T. These don’t have to be Wikipedia-level sites, but they should provide searchers with credible, trustworthy content.

Page Authority, and Spam Score are important. In general, you’ll want links from sites with a higher Domain Authority than your sites.

Followed vs. nofollowed links

Remember how links act as votes? The rel=nofollow attribute (pronounced as two words, “no follow”) allows you to link to a resource while removing your “vote” for search engine purposes.

Just like it sounds, “nofollow” tells search engines not to follow the link. Some engines still follow them simply to discover new pages, but these links don’t pass link equity (the “votes of popularity” we talked about above), so they can be useful in situations where a page is either linking to an untrustworthy source or was paid for or created by the owner of the destination page.

Say, for example, you write a post about link building practices, and want to call out an example of poor, spammy link building. You could link to the offending site without signaling to Google that you trust it.

Standard links (ones that haven’t had nofollow added) look like this:

I love SEMRush 

Nofollow link markup looks like this:

I love SEMRush 

If follow links pass all the link equity, shouldn’t that mean you want only follow links?

Not necessarily. Think about all the legitimate places you can create links to your own website: a Facebook profile, a Yelp page, a Twitter account, etc. These are all natural places to add links to your website, but they shouldn’t count as votes for your website. (Setting up a Twitter profile with a link to your site isn’t a vote from Twitter that they like your site.)

It’s natural for your site to have a balance between nofollowed and followed backlinks in its link profile (more on link profiles below). A nofollow link might not pass authority, but it could send valuable traffic to your site and even lead to future followed links.

  • Tip: Use SEMRush extension for Google Chrome to highlight links on any page to find out whether they’re nofollow or follow without ever having to view the source code!

Your link profile

Your link profile is an overall assessment of all the inbound links your site has earned: the total number of links, their quality (or spamminess), their diversity (is one site linking to you hundreds of times, or are hundreds of sites linking to you once?), and more. The state of your link profile helps search engines understand how your site relates to other sites on the Internet. There are various SEO tools that allow you to analyze your link profile and begin to understand its overall makeup.

How can I see which inbound links point to my website?

Use SEMRush and set up your site’s URL. You’ll be able to see how many and which websites are linking back to you.

What are the qualities of a healthy link profile?

When people began to learn about the power of links, they began manipulating them for their benefit. They’d find ways to gain artificial links just to increase their search engine rankings. While these dangerous tactics can sometimes work, they are against Google’s terms of service and can get a website deindexed (removal of web pages or entire domains from search results). You should always try to maintain a healthy link profile.

A healthy link profile is one that indicates to search engines that you’re earning your links and authority fairly. Just like you shouldn’t lie, cheat, or steal, you should strive to ensure your link profile is honest and earned via your hard work.

Links are earned or editorially placed

Editorial links are links added naturally by sites and pages that want to link to your website.

The foundation of acquiring earned links is almost always through creating high-quality content that people genuinely wish to reference. This is where describing extremely high-quality content is essential! If you can provide the best and most interesting resource on the web, people will naturally link to it.

Naturally earned links require no specific action from you, other than the creation of worthy content and the ability to create awareness about it.

  • Tip: Earned mentions are often unlinked! When websites are referring to your brand or a specific piece of content you’ve published, they will often mention it without linking to it. To find these earned mentions, use SEMRush. You can then reach out to those publishers to see if they’ll update those mentions with links.

Links are relevant and from topically similar websites

Links from websites within a topic-specific community are generally better than links from websites that aren’t relevant to your site. If your website sells dog houses, a link from the Society of Dog Breeders matters much more than one from the Roller Skating Association. Additionally, links from topically irrelevant sources can send confusing signals to search engines regarding what your page is about.

  • Tip: Linking domains don’t have to match the topic of your page exactly, but they should be related. Avoid pursuing backlinks from sources that are completely off-topic; there are far better uses of your time.

Anchor text is descriptive and relevant, without being spammy

Anchor text helps tell Google what the topic of your page is about. If dozens of links point to a page with a variation of a word or phrase, the page has a higher likelihood of ranking well for those types of phrases. However, proceed with caution! Too many backlinks with the same anchor text could indicate to the search engines that you’re trying to manipulate your site’s ranking in search results.

  • Tip: Use the “Anchor Text” report in SEMRush to see what anchor text other websites are using to link to your content.

Links send qualified traffic to your site

Link building should never be solely about search engine rankings. Esteemed SEO and link building thought leader Eric Ward used to say that you should build your links as though Google might disappear tomorrow. In essence, you should focus on acquiring links that will bring qualified traffic to your website — another reason why it’s important to acquire links from relevant websites whose audience would find value in your site, as well.

  • Tip: Use the “Referral Traffic” report in Google Analytics to evaluate websites that are currently sending you traffic. How can you continue to build relationships with similar types of websites?

Link building don’ts & things to avoid

Spammy link profiles are just that: full of links built in unnatural, sneaky, or otherwise low-quality ways. Practices like buying links or engaging in a link exchange might seem like the easy way out, but doing so is dangerous and could put all of your hard work at risk.

A guiding principle for your link building efforts is to never try to manipulate a site’s ranking in search results. But isn’t that the entire goal of SEO? To increase a site’s ranking in search results? And herein lies the confusion. Google wants you to earn links, not build them, but the line between the two is often blurry. To avoid penalties for unnatural links (known as “link spam”), Google has made clear what should be avoided.

Purchased links

Google and Bing both seek to discount the influence of paid links in their organic search results. While a search engine can’t know which links were earned vs. paid for from viewing the link itself, there are clues it uses to detect patterns that indicate foul play. Websites caught buying or selling followed links risk severe penalties that will severely drop their rankings. (By the way, exchanging goods or services for a link is also a form of payment and qualifies as buying links.)

Link exchanges / reciprocal linking

If you’ve ever received a “you link to me and I’ll link you you” email from someone you have no affiliation with, you’ve been targeted for a link exchange. Google’s quality guidelines caution against “excessive” link exchange and similar partner programs conducted exclusively for the sake of cross-linking, so there is some indication that this type of exchange on a smaller scale might not trigger any link spam alarms.

It is acceptable, and even valuable, to link to people you work with, partner with, or have some other affiliation with and have them link back to you.

It’s the exchange of links at mass scale with unaffiliated sites that can warrant penalties.

Low-quality directory links

These used to be a popular source of manipulation. A large number of pay-for-placement web directories exist to serve this market and pass themselves off as legitimate, with varying degrees of success. These types of sites tend to look very similar, with large lists of websites and their descriptions (typically, the site’s critical keyword is used as the anchor text to link back to the submittor’s site).

There are many more manipulative link building tactics that search engines have identified. In most cases, they have found algorithmic methods for reducing their impact. As new spam systems emerge, engineers will continue to fight them with targeted algorithms, human reviews, and the collection of spam reports from webmasters and SEOs. By and large, it isn’t worth finding ways around them.

How to build high-quality backlinks

Link building comes in many shapes and sizes, but one thing is always true: link campaigns should always match your unique goals. With that said, there are some popular methods that tend to work well for most campaigns. This is not an exhaustive list, so visit Moz’s blog posts on link building for more detail on this topic.

Find customer and partner links

If you have partners you work with regularly, or loyal customers that love your brand, there are ways to earn links from them with relative ease. You might send out partnership badges (graphic icons that signify mutual respect), or offer to write up testimonials of their products. Both of those offer things they can display on their website along with links back to you.

Publish a blog

This content and link building strategy is so popular and valuable that it’s one of the few recommended personally by the engineers at Google. Blogs have the unique ability to contribute fresh material on a consistent basis, generate conversations across the web, and earn listings and links from other blogs.

Careful, though — you should avoid low-quality guest posting just for the sake of link building. Google has advised against this and your energy is better spent elsewhere.

Create unique resources

Creating unique, high quality resources is no easy task, but it’s well worth the effort. High quality content that is promoted in the right ways can be widely shared. It can help to create pieces that have the following traits:

Creating a resource like this is a great way to attract a lot of links with one page. You could also create a highly-specific resource — without as broad of an appeal — that targeted a handful of websites. You might see a higher rate of success, but that approach isn’t as scalable.

Users who see this kind of unique content often want to share it with friends, and bloggers/tech-savvy webmasters who see it will often do so through links. These high quality, editorially earned votes are invaluable to building trust, authority, and rankings potential.

Build resource pages

Resource pages are a great way to build links. However, to find them you’ll want to know some Advanced Google operators to make discovering them a bit easier.

For example, if you were doing link building for a company that made pots and pans, you could search for: cooking intitle:”resources” and see which pages might be good link targets.

This can also give you great ideas for content creation — just think about which types of resources you could create that these pages would all like to reference/link to.

Get involved in your local community

For a local business (one that meets its customers in person), community outreach can result in some of the most valuable and influential links.

  • Engage in sponsorships and scholarships.
  • Host or participate in community events, seminars, workshops, and organizations.
  • Donate to worthy local causes and join local business associations.
  • Post jobs and offer internships.
  • Promote loyalty programs.
  • Run a local competition.
  • Develop real-world relationships with related local businesses to discover how you can team up to improve the health of your local economy.

All of these smart and authentic strategies provide good local link opportunities.

Refurbish top content

You likely already know which of your site’s content earns the most traffic, converts the most customers, or retains visitors for the longest amount of time.

Take that content and refurbish it for other platforms (Slideshare, YouTube, Instagram, Quora, etc.) to expand your acquisition funnel beyond Google.

You can also dust off, update, and simply republish older content on the same platform. If you discover that a few trusted industry websites all linked to a popular resource that’s gone stale, update it and let those industry websites know — you may just earn a good link.

You can also do this with images. Reach out to websites that are using your images and not citing/linking back to you and ask if they’d mind including a link.

Be newsworthy

Earning the attention of the press, bloggers, and news media is an effective, time-honored way to earn links. Sometimes this is as simple as giving something away for free, releasing a great new product, or stating something controversial. Since so much of SEO is about creating a digital representation of your brand in the real world, to succeed in SEO, you have to be a great brand.

Be personal and genuine

The most common mistake new SEOs make when trying to build links is not taking the time to craft a custom, personal, and valuable initial outreach email. You know as well as anyone how annoying spammy emails can be, so make sure yours doesn’t make people roll their eyes.

Your goal for an initial outreach email is simply to get a response. These tips can help:

  • Make it personal by mentioning something the person is working on, where they went to school, their dog, etc.
  • Provide value. Let them know about a broken link on their website or a page that isn’t working on mobile.
  • Keep it short.
  • Ask one simple question (typically not for a link; you’ll likely want to build a rapport first).

Earning Links

Earning links can be very resource-intensive, so you’ll likely want to measure your success to prove the value of those efforts.

Metrics for link building should match up with the site’s overall KPIs. These might be sales, email subscriptions, page views, etc. You should also evaluate Domain and/or Page Authority scores, the ranking of desired keywords, and the amount of traffic to your content.

Beyond links: How awareness, amplification, and sentiment impact authority

A lot of the methods you’d use to build links will also indirectly build your brand. In fact, you can view link building as a great way to increase awareness of your brand, the topics on which you’re an authority, and the products or services you offer.

Once your target audience knows about you and you have valuable content to share, let your audience know about it! Sharing your content on social platforms will not only make your audience aware of your content, but it can also encourage them to amplify that awareness to their own networks, thereby extending your own reach.

Are social shares the same as links? No. But shares to the right people can result in links. Social shares can also promote an increase in traffic and new visitors to your website, which can grow brand awareness, and with a growth in brand awareness can come a growth in trust and links. The connection between social signals and rankings seems indirect, but even indirect correlations can be helpful for informing strategy.

Trustworthiness goes a long way

For search engines, trust is largely determined by the quality and quantity of the links your domain has earned, but that’s not to say that there aren’t other factors at play that can influence your site’s authority. Think about all the different ways you come to trust a brand:

  • Awareness (you know they exist)
  • Helpfulness (they provide answers to your questions)
  • Integrity (they do what they say they will)
  • Quality (their product or service provides value; possibly more than others you’ve tried)
  • Continued value (they continue to provide value even after you’ve gotten what you needed)
  • Voice (they communicate in unique, memorable ways)
  • Sentiment (others have good things to say about their experience with the brand)

That last point is what we’re going to focus on here. Reviews of your brand, its products, or its services can make or break a business.

In your effort to establish authority from reviews, follow these review rules of thumb:

  • Never pay any individual or agency to create a fake positive review for your business or a fake negative review of a competitor.
  • Don’t review your own business or the businesses of your competitors. Don’t have your staff do so either.
  • Never offer incentives of any kind in exchange for reviews.
  • All reviews must be left directly by customers in their own accounts; never post reviews on behalf of a customer or employ an agency to do so.
  • Don’t set up a review station/kiosk in your place of business; many reviews stemming from the same IP can be viewed as spam.
  • Read the guidelines of each review platform where you’re hoping to earn reviews.

Be aware that review spam is a problem that’s taken on global proportions, and that violation of governmental truth-in-advertising guidelines has led to legal prosecution and heavy fines. It’s just too dangerous to be worth it. Playing by the rules and offering exceptional customer experiences is the winning combination for building both trust and authority over time.

Semrush

Conclusion

Authority is built when brands are doing great things in the real-world, making customers happy, creating and sharing great content, and earning links from reputable sources. If you enjoyed this post, why not check out this article on Wordpress Redirects!
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The Best SEO Plugins for WordPress Newbies

SEO-Plugins

Wordpress sites can no longer afford to ignore SEO.

Nearly all internet activity starts with search: 93% of all Internet experiences start with a search engine and 40% of ecommerce traffic across the world comes from search. Most businesses have recognized this and adapted accordingly — 61% of companies named SEO as their biggest priority last year.

Sure, you can generate leads with PPC campaigns and pay to be a top result. But 80% of people say they ignore the advertisements in search results.

Take a moment to analyze your own habits. When you want to do something online, where do you start? If you’re anything like me and the majority of internet users, you start with a search engine. You type in some keywords or phrases and probably don’t scroll past the first few results before clicking on a site. Sounds about right then, that the first five SERPs receive 67.6% of all clicks.

In short, you need to be prioritizing SEO and be a top result if you want to have any chance of driving organic traffic to your website. But if you aren’t an SEO expert, where do you begin?

Fortunately, there are plenty of great SEO tools available. If you have a WordPress site, there are a number plugins you can install that will really help you out. Which ones? That’s exactly why I developed this list of the best SEO plugins for WordPress newbies. It details the top 8 plugins and how they’ll help you improve your SEO.

1. Yoast SEO

Yoast Seo Plugin

The Yoast SEO WordPress plugin has been around for more than a decade. Over five million websites have installed it, making it one of the most popular options.

One of the best parts of Yoast SEO is the ability to create and manage your XML sitemaps. This is much easier than having to code your sitemap on your own, especially if you don’t have much of a technical background.

Yoast SEO helps you identify and avoid duplicate content, so you won’t have to worry about being penalized by Google, and it offers templates for titles and meta-descriptions, which will make your pages more appealing in SERPs.

You can install the Yoast SEO plugin for free to access all of these features and benefits. But there is also a premium version for $89 annually that gives you upgrades like:

  • Page previews on different platforms
  • Suggestions for internal linking
  • Redirect management options
  • 24/7 support
  • No advertisements

At the very least, I recommend trying the free Yoast SEO plugin for WordPress.

2. The SEO Framework

The SEO Framework plugin is another great option for you to consider. I like this WordPress plugin so much because it’s built for smaller enterprises as opposed to massive corporations.

Its interface blends naturally when integrated with WordPress, so it feels as though it’s supposed to be there, as opposed to appearing obtrusive.

Here’s a look at one of the better features with this plugin.

Seo Framework Plugin

The plugin offers a colored scale, showing you exactly how to optimize each post for search engines. All you need to do is hover your cursor over the bars in the SEO column to reveal notes for how to specifically improve certain pages. As you can see from the screenshot above, this note explains how the title can be improved for SEO purposes.

The SEO Framework plugin is free and doesn’t have any ads or upsells to pester you while you’re working. Overall, I’m happy with the way this lightweight plugin performs.

3. SEO Squirrly

SEO Squirrly is designed specifically for people who aren’t experts in SEO.

Other plugins have different ways to access and implement SEO suggestions, but SEO Squirrly brings this to the next level. Take a look at its live SEO assistant feature.

Seo Squirrly Plugin

Here’s how it works. You just have to input the desired keyword that you’re trying to rank for with the article you’re writing. As you write, green lights and popup suggestions will appear in real time explaining how you can work that keyword into your content. Imagine having an SEO expert standing over your shoulder while you’re writing — that’s what you get with SEO Squirrly.

The content reports are another great feature that’s ideal if you’re outsourcing writers or using multiple writers across your company to produce content. These reports give writers additional insight about SEO based on what they wrote.

SEO Squirrly also has a tool to analyze your competitors’ content, so you can find ways to outrank their pages. You’ll also be able to track your progress on a weekly basis.

4. Broken Link Checker

Broken Link Checker Plugin

Google algorithms will penalize you for broken links, so the Broken Link Checker WordPress plugin is extremely valuable for your website.

If you’re like me, you have tons of internal and outbound links in your blog content. You can control the pages on your own site, but the status of pages on other websites is out of your hands.

Here’s an example. Say you used a quote, image, or statistic from another website in one of your blog posts. But for one reason or another, that other site got rid of that page or merged it with another piece of content without including a redirect. Now you have a broken link on your site.

The Broken Link Checker plugin will identify any broken link on your site and make it easy for you to remove, edit, or dismiss the problem with just a couple of clicks.

Not only is this great for SEO, but it’s also important in terms of user experience. You don’t want your website visitors to click a link to a broken page.

5. All In One Schema Rich Snippets

All In One Schema Rich Snippets Plugin

All In One Schema Rich Snippets will improve the way your pages appear in search engine results with rich snippets, which are a brief and more interactive summary of your page. They contain things like pricing, photos, star ratings, or reviews.

This popular schema markup plugin can help you add things such as:

  • Videos
  • Articles
  • Recipes
  • Events
  • People
  • Products
  • Articles

Rich snippets benefit all websites, but they are especially important for ecommerce sites. Users won’t have to go through as many steps to read a review of your products. They can see the star-rating from the search engine results page. Adding rich snippets will tell search engines exactly what information to include in the search results.

6. Rank Math

Rank Math allows you to manage all of your on-page SEO needs for every type of content on your website. This WordPress plugin is so effective because it’s integrated with Google Search Console, so you’ll see all of the important information directly from your administrative dashboard in WordPress.

Rank Math Plugin
Rank Math also lets you manage meta tags for things like:

  • noindex
  • nofollow
  • noarchive

This WordPress plugin will tell you which keywords you’re ranking for, and also show you how many impressions you’re getting for various searches. Rank Math also identifies any errors that Google sees on your site. All of this information is easy to access, read, and digest.

Furthermore, Rank Math has features for:

  • XML sitemaps
  • Rich snippets
  • Internal linking recommendations
  • 404 monitoring
  • Redirects
  • Local SEO
  • Image SEO

Rank Brain is definitely one of the best SEO plugins for WordPress. It’s great for those looking for a one-stop-shop for all of these features.

7. SEMrush SEO Writing Assistant

Semrush Writing Assistant Plugin

The SEMrush SEO Writing Assistant plugin for WordPress isn’t as widely used as some of the other plugins we’ve looked at so far, but it’s still a top choice to consider.

SEMrush has one of the best online toolkits available for SEO. The brand is a big name in the SEO industry, so I definitely wanted to include its plugin on this list.

In order for this plugin to work, you need to have an account with SEMrush, which you can register for free if you don’t have one. The free account will give you access to just one template, so you’ll probably want to upgrade to the premium plan to use this plugin.

The plugin analyzes your content and gives you scores based on how SEO-friendly the writing is. You’ll see text suggestions that will explain how to improve your content for SEO purposes.

With the writing assistant, you can also add your target keywords. The plugin will offer recommendations for you based on those keywords.

For a great SEO WordPress plugin other websites aren’t really taking advantage of, definitely consider the SEO Writing Assistant by SEMrush.

8. All in One SEO Pack

The All in One SEO Pack is well-known and popular. It has more than two million active installations on WordPress. As the name implies, it’s another “all in one” plugin for your SEO needs. One of the reasons why it’s so popular is it’s clean and easy-to-navigate dashboard.

All In One Seo Plugin

The essential features of All in One SEO Pack are free, but you can upgrade to a premium version for $57 per year. If you own multiple websites, you may want to consider a business license, which lets you use this plugin on up to 10 sites for $97 annually. You can even purchase an agency license for $419 per year to use the plugin on an unlimited number of sites.

With that said, if you have a basic blog or startup, the free version will likely meet your needs. It’s great for beginners, but I know plenty of advanced WordPress users who use this plugin as well. It’s probably the most similar to Yoast SEO, which we talked about earlier. The biggest difference between the two plugins is the interface and pricing options for organizations of different sizes.

Conclusion

Your website needs to prioritize SEO, that’s an absolute must today.

I wouldn’t expect you to become an SEO expert overnight. But you should at least be taking advantage of some of the SEO tools available online.

If you have a WordPress website, there are countless plugins at your disposal. However, I think it’s best to focus on the top eight that I’ve covered above. There’s something for everyone on this list. Some of these plugins are for specific SEO features, while others cover a wider range of SEO elements. If you enjoyed this post, why not check out this article on SEO Link Building!

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Social Media Channels And Your Business

Social-media-phone

Once you’ve started internet marketing, the way to success will seem to be endless. And it really will be. Even big brands should always improve their strategies to keep pace with the market tendencies.

After the long process of making your website meet all the necessary criteria, it’s time to think of your social media presence. It’s the best way to increase your brand awareness and build relationships with your potential customers.

To start your social media marketing, first of all, you need to know which channels are the most useful for your niche. In this post, I’ll tell you how you can choose the social platform to create an effective social media strategy.

Social media marketing: Pros and Cons

Before you create your business accounts in different social networks, you should know both all the advantages you’re going to get, and pitfalls you’ll face on your way. Here are the obvious pros:

  • Increased brand awareness. Use new channels for your content and your brand’s voice. It’ll make you more familiar and recognizable for your potential customers.
  • Improved brand loyalty. When people already know about your company, with social platforms, it’s easier to prove them you’re the best.
  • Direct line of communication with your audience. Social media platforms help you humanize your business. People are more likely to give feedback when they know you read their comments and answer them.
  • Higher credibility. When people see you answering their questions and reviews, they consider you’re more credible. Show you care about your customers’ satisfaction, and you’re ready to interact with them.
  • More traffic to your website. Every social media account you start running is a new way to gain more visitors to your site. Open your business to people who didn’t know about you till this moment.
  • It’s cost-effective. You don’t need to pay anything to create accounts in social media. Paid promotions don’t cost a lot, so the profit you’ll make is much more significant than your investments.
  • A better understanding of who your target audience is. Observing your subscribers’  suggestions and comments you can find out what they’re interested in.

This list could be even longer, but the most important thing you should have understood is that social media marketing is essential for developing your marketing strategy.

Let me tell you about some challenges you’ll face on your way:

  • Not every social network will bring profit to your business. Before you start, you should make an effort investigating the most popular social channels in your niche.
  • It takes time to get a visible result. It’s important to run your business account regularly. There’s no chance you’ll post something once a month just to maintain it. Ideally, you should hire a person responsible for your social media marketing.
  • The posts in your social accounts shouldn’t resemble those from your website. Of course, you may share your recent articles on social media, but you should also create other content that will be special for these accounts.

Factors to consider when choosing a social platform

Now, when you know that social media marketing requires a cautious approach, it’s time to circle out things you should consider deciding on the right social platform for your business.

Are you B2B or B2C?

First of all, you should identify whether you sell to businesses or consumers. The answer will determine what message you should share with your account.

Being B2C, you need to take a personal approach and humanize your business to come closer to your potential customers. Your customers want to feel that the product you promote is created by people and for people. Consider your target audience’s lifestyle and reflect it in your posts. Such platforms as Instagram, Twitter, and Snapchat are the most suitable for this purpose.

B2B businesses usually take a direct selling approach. Other companies won’t be very interested in your workers’ activities and photos. They need to know how you can solve their problems and how much it will cost.

Demographics

If you’re B2C, think of your target audience: who they are, how old they are, what their interests are, etc. Different networks may be popular among different people, and it’s crucial to know your potential customers’ demographics.

The age of your audience plays the most significant role. If you have already been running a website for some time, you should have found out this information. But if you haven’t done it for some reasons, it’s time to hurry up. The easiest way to track your visitors’ demographics is to use Google Analytics.

Pic

One more important factor is their location. Some networks may be extremely popular in one state and be absolutely unknown in another. If your business is international, make sure you don’t overlook channels actively used in other countries. Google Analytics can also help you track this data.

Type of content you provide

Social media platforms tend to differ by kind of media you can share there. Instagram and Pinterest are for pictures, YouTube — for videos, SlideShare — for infographics, etc.

Rare businesses provide all the types of content on their websites. Most often, people mix just 2-3 forms of content. For example, you can use text, images, and infographics. In this case, you don’t need to create YouTube, as you provide no videos at all.

What’s your goal?

Getting likes and shares is good, but it isn’t enough. Your social media goals should be connected with your business goals. You can aim at:

  • Building brand awareness.
  • Building loyalty.
  • Increasing traffic.
  • Getting more leads.

Each of these goals involves a different strategy. So, what’s your goal?

Choose your social media platform(s)

Here’s the list of channels which may bring you great profit if choosing the most suitable for your business.

Facebook

On June 27, Mark Zuckerberg announced Facebook community consisted of 2 billion people. The too large number for you to ignore this social network, isn’t it? Perhaps, Facebook is an only platform which is a must for all types of businesses.

If you’re still not sure that your visitors are waiting for seeing you on this platform, just check it. With Serpstat Top Pages you can track whether your visitors already share your articles in their Facebook accounts. If they do, why haven’t you created your business account yet?

Moreover, it’s very convenient to analyze which types of posts people tend to share most of all. It’ll help you come up with ideas for new content on Facebook.

LinkedIn

If your business is B2B, or a product you sell is aimed at specific professions, it’s a perfect choice for your social media marketing.

You may not necessarily create your business account, but you should have your personal one there. When people see a real person representing the company, they’re more likely to trust you and connect with you.

Instagram

According to Statista, there are about 1 billion monthly active users of Instagram. So, it’ll be a good push tool to such a platform as Facebook.

Instagram is a visual platform. It means you can only post photos and videos there. This channel requires a creative approach, as you’ll have to represent your ideas not only with texts but with visual content.

Use Instagram to improve your brand credibility. For example, if you’re an IT company, post photos of your staff during the working process or at corporate events. Show people who orchestrate the product you promote.

Pinterest

Compared with previous visual platforms this one is much more specific. Most people use Pinterest as a source of inspiration when they’re going to create or buy something. This channel will be profitable for creative industries, associated with crafts, fashion, gifts, food, beauty and health, etc.

As to demographics, mind that females are the most common users of this platform.

Twitter

Twitter is a social networking service for sharing some information in short messages. It’s one of the best platforms for building a community around your brand. To get more shares and subscribers, post not only your recent articles and news, but also some tips, quotes, or even comment on widely discussed topics:

As people mostly use Twitter to share their thoughts on some topics, you can use your account to interact with your customers and find out what they think of your business.

YouTube

If you’re still thinking, whether you should make videos for your business, let it be the beginning point. As YouTube is owned by Google, there are much more chances for their videos to appear in Google’s top search results.

Creating unique and engaging videos you can easily go viral, as there are 1.57 billion monthly users of YouTube.

Quora

It’s a question-and-answer website where people ask questions, and everyone can answer them. Quora has several advantages for businesses:

  • You can find out the issues your potential customers ask about. It can give you ideas of improving your product or creating fresh content.
  • To demonstrate your expertise offer credible answers mentioning your company name or linking to your website.

There’s no doubt you should build social media presence for your business. But there’s no need to run accounts on all the social media platforms you know. Choose those which can help you reach your business goals and engage your target audience. If you enjoyed this post, why not check out this article on Building Brand Credibility!

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Filed under: eCommerce, Marketing, WordpressTagged with: ,

Omnisend Marketing Platform Review

Omnisend

Omnisend, formerly called Soundest

is an all-in-one multifunctional ecommerce marketing automation platform that helps you sell more by converting your visitors and retaining your customers. You can reach your customers with personalised messages using the powerful automation workflows and boost your sales. Grow your subscriber list with wide variety of signup forms and send converting newsletters created with an easy-to-use editor. Omnisend works with all ecommerce platforms including Shopify, Bigcommerce, Magento, WooCommerce and others and it’s automation and ability to send series of emails to catch customers eyes is top notch and extremely valuable. It also integrates with Zapier for use with other third party applications, so is pretty versatile for use with these.

Omnisend integrates very easily with Shopify and is very easy email software to use. If email marketing is not your strong point, Omnisend makes it much easier and less time consuming. The best thing about creating emails with Omnisend is that you can easily and quickly add your products directly from Shopify or for example Woocommerce into the emails. If you are using Woocommerce, then just go and install  the plugin for Woocommerce.

Analytics are pretty competent, and you can view live stats to see where the traffic is coming from on your store and also their actions on the store, the pop ups are excellent and customiseable which helps a lot to get customers emails, and the ease of use is on a par with the best out there.

Feature Omnisend Smart Segmentation

Automation, signup forms, reports, popups, newsletters, boosting features are all in place, additionally you don’t need additional platforms for such features as for example a wheel of fortune.

Omnisend offers the ability to effortlessly create e-mail list segments based on factors such as country, or how many orders the user has placed. This means you can better target your customers without the tedium of manual data entry. This is especially effective when creating tiered VIP lists or special offers to specific customers. It is a one stop solution for all of your marketing needs, as everything can be automated related to your various promotions. You can get a lot of good open rates and lots of clicks from Omnisend and I can definitely see with the reports that we’re making quite more than before and it’s been growing steadily. So good price, great ROI and of course fantastic customer support. I have to say that they really know how to make an “easy to use” product.

Watch the Omnisend video!

[fvplayer id=”6″]In my opinion, Omnisend is truly a versatile tool for any kind of user and it also comes in different language versions, and you can generate more sales with their automation. So go and make money with Omnisend, possibly the one and only tool for marketing automation.

There is a free tier with basic Email and SMS features, which you can try to start with, I’d highly recommend giving it a try, so check it at the Omnisend Website, I’m pretty sure you won’t be disappointed. If you enjoyed this post, why not check out this article on Social Media Channels!

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Running a Facebook Nationwide Sweepstakes

Facebook

Sweepstakes are a highly effective method of introducing and promoting a new product on the market. It is also a good way of introducing an existing product to a whole new customer base and engaging loyal customers as well. These activities encourage people to spread the word about a product while participating in the sweepstake with the hope of winning a price. The National Sweepstakes Company can provide you with the requirements of running one. Here are 5 tips to running an effective Facebook nationwide sweepstakes.

Get to Know Facebook Sweepstakes Rules

Facebook has very strict guidelines for the various activities carried out on this platform. Before you even think of carrying out a contest on Facebook, make sure you have taken time to read and understand these guidelines. Failing to follow the guidelines can have your contest disqualified or muted hence wasting your time and money. Ensure to always check the guidelines each time you want to run a campaign as Facebook keeps revising and changing them.

Set Your Goals and Objectives

The point here is not simply to conceive an idea of running a sweepstakes and getting on with it. It is a matter of trying to reach a target or a goal and to create as much awareness as possible. Setting a target gives you a clear guideline of what you should do and at what point instead of just running blind. The set objectives will give you an indication as to when you begin achieving your targets.

 Set Clear Rules and Guidelines

People participating in your event will want to know the requirements of the campaign. It is important that you formulate and set clear rules and guidelines that participants are to follow. Some of the most important guidelines include how individuals or parties are to enter the competition, the mode of operation, when the campaign starts and ends, restricted locations and age, whether people can have multiple entries and the category of prices based on participation among others. It is also important to have participants know how the winner or winners will be announced. You can seek professional help to formulate the terms and conditions.

Make it Mobile Friendly and Easy to Enter

A majority of Facebook users use their mobile phones to access their profiles. This means that you will get more audience and widely market your products if you create a mobile friendly campaign. Most people like using their phones during their idle time to keep them busy. It is this time that you should completely capitalize on. The campaign should also be easy to enter and participate to encourage more people to participate.

Use Adverts to Boost the Campaign

Do not just start the campaign and then sit back waiting for a ripple effect. If you do not participate actively in letting people know about it, it will quickly fizzle out as there are many other contests going on and competing for the same space. Actively use Facebook ads to promote the campaign. If you enjoyed this post, why not check out this article on becoming a Social Business!

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Build Brand Credibility on Social Media

Brand

If you are a Wordpress site or business owner, you want to be that brand people rave about to their friends, remember first when they need your product and patronize no matter how other brands convince them to do otherwise. You want to be that brand consumers trust so much they wouldn’t mind spending more knowing that they’ll get their money’s worth. You want to be that brand so credible stores would fight for your product to be on their shelves. But the question is: how will you make that happen?

Unless you’ve been living under a rock, you know the power that social media has to the consumers of today. 90% of marketers said social media has increased business exposure and 75% said it drove more traffic to their website, which is no surprise considering that there are 3.196 billion social media users around the world in 2018. That’s almost half of the world’s population. To get started with your social media efforts in building brand credibility, here are a few takeaways that you could use:

Before you go viral for the wrong reasons, fix any business glitches first

If you want to go viral on social media, it has to be for the right reasons. So before someone digs up your flaws and tarnish your credibility online, make sure to fix any glitches within your business first. Be like Erik Gordon, so they say, where he used consistency to defend himself against accusations thrown at him and continue to be successful in his career as an investor, philanthropist, and film and television producer. You will make mistakes at some point, whether in your personal life or business, but being transparent about it and finding the right solutions to address those problems is a good way to establish your credibility before you start your social media marketing efforts.

If you haven’t done it yet, start a website or blog

Blogging Image

A blog or website is not only a great starting point for you to build credibility, but it is also an incredible platform to show the more human side of your business. But setting up one just wouldn’t do the job. You also need to create consistent, refreshing content that people will love enough to share on social media platforms, articles that are useful for your audience and compelling enough to push them to take action. A lot of entrepreneurs still write their own blog posts because it gives them the opportunity to connect with their consumers, which is a great way to build that trust in them.

Be the brand that offers value and nothing but

Blendtec

Blendtec, an appliance manufacturer selling blenders went from being nobody to becoming a global brand by using YouTube videos featuring its products blending everything from CDs to an iPhone 4. Their videos became so viral that Steve Jobs even made a guest appearance when they blended the iPhone 4.

Now, this is a classic example of social media marketing done right. In a sea of useless promotional videos, you need to be that brand that offers value to your consumers by showing them exactly what your product can do. This gives you the opportunity to build a relationship with consumers before making a sale, which is very important for retention.

Practice a habit of consistency in all your social media platforms

According to research, 51% of social media users unfollow brands that post irritating promotional content or those who don’t post anything at all. Now the key to a successful social media marketing campaign is consistency. Consumers nowadays look to social media for product information to help them make purchasing decisions, so it’s the perfect opportunity to put your brand forward by providing consistent content on your social media platforms.

Brand

Finally, always make your social media campaigns about your consumers and not about you. Simply put, give them what they want to hear. For instance, if you’re selling a gadget for the elderly, you can’t expect them to want to hear you talking about all the technical features of your product because really, all they want to know is how they can use your product and how it will benefit them. Also, it’s a good strategy to come up with several problems and show your audience how your product can help address them.

Building brand credibility doesn’t happen overnight. It’s a process that takes time because if you want your relationship with consumers to last, you can’t force them to like your product immediately. It has to come from a sense of trust that will eventually give them more confidence to your brand that they’ll be more than happy to share it with others.   

Filed under: Marketing, Strategy, Trends, WordpressTagged with: ,

Finding SEO Opportunities From Log Files

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Log Files For SEO Purposes

I use web crawlers regularly. While they are very useful, they only imitate search engine crawlers’ behavior, which means you aren’t always getting the full picture.

The only tool that can give you a real overview of how search engines crawl your site are log files. Despite this, many people are still obsessed with crawl budget — the number of URLs Googlebot can and wants to crawl.

Log file analysis may discover URLs on your site that you had no idea about but that search engines are crawling anyway — a major waste of Google server resources (Google Webmaster Blog):

“Wasting server resources on pages like these will drain crawl activity from pages that do actually have value, which may cause a significant delay in discovering great content on a site.”

While it’s a fascinating topic, the fact is that most sites don’t need to worry that much about crawl budget —an observation shared by John Mueller (Webmaster Trends Analyst at Google) quite a few times already.

There’s still a huge value in analyzing logs produced from those crawls, though. It will show what pages Google is crawling and if anything needs to be fixed.

When you know exactly what your log files are telling you, you’ll gain valuable insights about how Google crawls and views your site, which means you can optimize for this data to increase traffic. And the bigger the site, the greater the impact fixing these issues will have.

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What are server logs?

A log file is a recording of everything that goes in and out of a server. Think of it as a ledger of requests made by crawlers and real users. You can see exactly what resources Google is crawling on your site.

You can also see what errors need your attention such as duplicate content and other aspects which may impact your search appearance.

Analyzing logs is not rocket science — the logic is the same as when working with tables in Excel or Google Sheets. The hardest part is getting access to them — exporting and filtering that data.

Looking at a log file for the first time may also feel somewhat daunting because when you open one, you see something like this:

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Calm down and take a closer look at a single line:

66.249.65.107 - - [08/Dec/2017:04:54:20 -0400] "GET /contact/ HTTP/1.1" 200 11179 "-" "Mozilla/5.0 (compatible; Googlebot/2.1; +http://www.google.com/bot.html)" 

You’ll quickly recognize that:

  • 66.249.65.107 is the IP address (who)
  • [08/Dec/2017:04:54:20 -0400] is the Timestamp (when)
  • GET is the Method
  • /contact/ is the Requested URL (what)
  • 200 is the Status Code (result)
  • 11179 is the Bytes Transferred (size)
  • “-” is the Referrer URL (source) — it’s empty because this request was made by a crawler
  • Mozilla/5.0 (compatible; Googlebot/2.1; +http://www.google.com/bot.html) is the User Agent (signature) — this is user agent of Googlebot (Desktop)

Once you know what each line is composed of, it’s not so scary. It’s just a lot of information. But that’s where the next step comes in handy.

Tools you can use

There are many tools you can choose from that will help you analyze your log files. I won’t give you a full run-down of available ones, but it’s important to know the difference between static and real-time tools.

  • Static — This only analyzes a static file. You can’t extend the time frame. Want to analyze another period? You need to request a new log file. My favourite tool for analyzing static log files is Power BI.
  • Real-time — Gives you direct access to logs. I really like open source ELK Stack (Elasticsearch, Logstash, and Kibana). It takes a moderate effort to implement it but once the stack is ready, it allows me changing the time frame based on my needs without needing to contact our developers.

Start analyzing

Don’t just dive into logs with a hope to find something — start asking questions. If you don’t formulate your questions at the beginning, you will end up in a rabbit hole with no direction and no real insights.

Here are a few samples of questions I use at the start of my analysis:

  • Which search engines crawl my website?
  • Which URLs are crawled most often?
  • Which content types are crawled most often?
  • Which status codes are returned?

If you see that Google is crawling non-existing pages (404), you can start asking which of those requested URLs return 404 status code.

Order the list by the number of requests, evaluate the ones with the highest number to find the pages with the highest priority (the more requests, the higher priority), and consider whether to redirect that URL or do any other action.

 

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If you use a CDN or cache server, you need to get that data as well to get the full picture.

Segment your data

Grouping data into segments provides aggregate numbers that give you the big picture. This makes it easier to spot trends you might have missed by looking only at individual URLs. You can locate problematic sections and drill down if needed.

There are various ways to group URLs:

  • Group by content type (single product pages vs. category pages)
  • Group by language (English pages vs. French pages)
  • Group by storefront (Canadian store vs. US store)
  • Group by file format (JS vs. images vs. CSS)

Don’t forget to slice your data by user-agent. Looking at Google Desktop, Google Smartphone, and Bing all together won’t surface any useful insights.

Monitor behavior changes over time

Your site changes over time, which means so will crawlers’ behavior. Googlebot often decreases or increases the crawl rate based on factors such as a page’s speed, internal link structure, and the existence of crawl traps.

It’s a good idea to check in with your log files throughout the year or when executing website changes. I look at logs almost on a weekly basis when releasing significant changes for large websites.

By analyzing server logs twice a year, at the very least, you’ll surface changes in crawler’s behavior.

Watch for spoofing

Spambots and scrapers don’t like being blocked, so they may fake their identity — they leverage Googlebot’s user agent to avoid spam filters.

To verify if a web crawler accessing your server really is Googlebot, you can run a reverse DNS lookup and then a forward DNS lookup. More on this topic can be found in Google Webmaster Help Center.

Merge logs with other data sources

While it’s no necessary to connect to other data sources, doing so will unlock another level of insight and context that regular log analysis might not be able to give you. An ability to easily connect multiple datasets and extract insights from them is the main reason why Power BI is my tool of choice, but you can use any tool that you’re familiar with (e.g. Tableau).

 

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Blend server logs with multiple other sources such as Google Analytics data, keyword ranking, sitemaps, crawl data, and start asking questions like:

  • What pages are not included in the sitemap.xml but are crawled extensively?
  • What pages are included in the Sitemap.xml file but are not crawled?
  • Are revenue-driving pages crawled often?
  • Is the majority of crawled pages indexable?

You may be surprised by the insights you’ll uncover that can help strengthen your SEO strategy. For instance, discovering that almost 70 percent of Googlebot requests are for pages that are not indexable is an insight you can act on.

 

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You can see more examples of blending log files with other data sources in my post about advanced log analysis.

Use logs to debug Google Analytics

Don’t think of server logs as just another SEO tool. Logs are also an invaluable source of information that can help pinpoint technical errors before they become a larger problem.

Last year, Google Analytics reported a drop in organic traffic for a companies branded search queries. But the keyword tracking tool, STAT Search Analytics, and other tools showed no movement that would have warranted the drop. So, what was going on?

Server logs helped us understand the situation: There was no real drop in traffic. It was our newly deployed WAF (Web Application Firewall) that was overriding the referrer, which caused some organic traffic to be incorrectly classified as direct traffic in Google Analytics.

Using log files in conjunction with keyword tracking in STAT helped us uncover the whole story and diagnose this issue quickly.

Putting it all together

Log analysis is a must-do, especially once you start working with large websites.

My advice is to start with segmenting data and monitoring changes over time. Once you feel ready, explore the possibilities of blending logs with your crawl data or Google Analytics. That’s where great insights are hidden.
If you enjoyed this post, why not check out this article on Wordpress Redirects!

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6 Steps To Becoming A Social Business

social-media

Becoming a social business doesn’t happen overnight. After all, just launching a new Facebook page or a new Twitter account doesn’t mean that your business is social. Being a truly social business means that social media is part of your company’s culture and corporate DNA. It means that both front-line employees and top executives are using social media as part of every new initiative or strategy

Back in 2013, the Altimeter Group outlined the six stages of social business maturity that would result in the final transformation of a company into a social business. That study (“The Evolution of Social Business”) was more than theoretical conjecture – it was based on survey results from nearly 700 social media professionals and executives.

Step 1

The transformation starts with a planning stage. This could mean running a few pilot projects or other proof-of-concept projects. It also means listening to customers and other stakeholders to see what they are thinking about. And it also means reviewing resources to see what’s available to be invested into social media projects.

Step 2

After that important first step, a company must begin to build its social media presence on platforms such as Facebook, Twitter or Instagram. This requires thinking about how to use those platforms strategically, in order to meet core business objectives. For example, if your company prides itself on best-in-class customer service, you’d probably want to make Twitter a core component of your social strategy.

Step 3

Then, it’s time to think about building engagement with customers, forming communities, and finding your super-fans across social media. In short, your company needs to become part of a larger social media ecosystem. You are starting to build feedback loops, in which you are constantly refining what you post on social media, and how you connect with customers, fans and partners.

Step 4

Those first three steps are what most people commonly associate with becoming a social business. But as the Altimeter Group pointed out, you’re still only halfway to becoming a truly social business. You also need to formalize the role of social media within your organization. Who is the primary “executive sponsor” of social within your organization? For some companies, it might be the CEO. For others, it might be the CMO or CTO. Obviously, if there’s buy-in from the CEO, there’s a good chance the company really can become a social business.

Step 5

The next step is integrating social media strategy with the overall strategy of the company. If your company has different departments, units or affiliates, they all need to understand the role of social. And the right reporting relationships have to be set up such that the right C-level executives can see, for example, the impact of a recent social media campaign on a new product launch.

Step 6

The last step is perhaps the most exciting step – it’s when social has been so ingrained into everything that your company does that it’s possible to talk about a “social culture.” Your HR department is now using social media to recruit new employees. Your marketing department has a social media component for every new splashy campaign. Your customer service department has embraced social media as a way to boost overall customer satisfaction.

At that point in time, your company has truly become a social business. It’s not just that you are implementing new social strategies, it’s also that everyone in the business has a social-first mentality. If you enjoyed this post, why not check out this article on Buying Instagram Followers!

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Filed under: eCommerce, Marketing, WordpressTagged with: ,

Social Media Tips for Wordpress Site Owners

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Social media can be a boon for Wordpress website owners. It helps you to expand your reach by connecting with new audiences and prospective customers, and provides a platform on which you can advertise your products or services.

One study shows that consumers are 71% more likely to buy a product or service after a positive social media experience, while the number of social media users in 2018 reached a massive 3.196 billion. This was 13% higher than the year previously.

In fact, so powerful is social media that some businesses use it exclusively to advertise and generate sales.

However, like any marketing channel, it’s crucial to target your customer segment and communicate with them in the right way. Failure to do this will result in your efforts landing on deaf ears, which is a huge waste of time and money.

So, take a look at these top 6 tips on how to create an effective and sustainable social media strategy for your small business.

Identify your target audience and make a plan

Before you post a single word, work out who you want to connect with on social media and for what reason. For example:

    1. Prospective customers for lead generation and sales.
    2. Existing customers for relationship building and customer service.
    3. Stakeholders and investors for future backing.
    4. All of the above.

Of course, you can engage with more than one group simultaneously on a single social media channel. But it’s important to narrow down your audience in order to recognise their needs, and understand how your service can solve their problems. Sometimes it’s beneficial to first understand who you are NOT targeting — such as a certain age group, geographical area, or business type — so that you can hone your content to make it more relevant to your readers. That way, you’re more likely to gain traction with your followers and encourage ‘likes’ and shares, which will spread your brand to a wider audience.

Monitor your followers

Social media is all about attracting followers so you can communicate with an engaged community of people. However, while the initial aim is to build lots of followers to increase your reach, you should monitor your followers and be ready to clear out ‘spam’ accounts.

Any time you publicly share information, there is a risk of attracting the wrong people. This is of particular concern for small businesses who don’t have the resources in place to monitor and handle privacy concerns. This article explains some of the social media mistakes that can lead to privacy issues, and you can help prevent these by taking some basic steps.

Firstly, protect your home and personal information by using a registered business address. If you work from home, you can use a virtual office as your company office. This provides a business address with mailing services and on-site workspace, which provides a corporate environment for your company without the cost of a full-time office.

You can then use your virtual office for all your public social media and marketing accounts. For instance, register a web domain name under your virtual address, your social media accounts, your company letterhead and business cards, website ‘contact’ page, and more. It will add a layer of protection and separate your business from your home life.

Research your competitors

Getting started on social media can be daunting. One of the best ways to speed up the learning process is to follow what your competitors are doing. Make sure it’s a well-followed social media account with plenty of recent positive activity, and draw inspiration (but don’t copy!) from the type of content they post. You can also look at successful social media profiles of businesses from other industries to see how they engage with their followers.

At the same time, don’t be afraid to check out some of the poorer efforts to see what NOT to do. You’ll soon figure it out — if you find yourself skimming messages with no inclination to click or share, they’re not hitting the right notes. Learn from their mistakes.

Choose specific social media platforms

Social Media Trends Flipsnack

One of the biggest mistakes businesses make is to sign up to multiple social media platforms. Our advice is to start with ONE social media platform with a view to add a second, and later a third, once you have found your stride.

So which one to choose? You might have an idea that Facebook or Instagram is better for lifestyle products, while Twitter and LinkedIn suits B2B service businesses. Even if you’re familiar with social media for business, don’t make assumptions — research as much as you can before taking the leap. This report from Hubspot is a great place to start, as it provides detailed demographics information for all of the major social networks and will help you gauge where your audience spends their time online.

Create a content calendar

So once you’ve established who you’re targeting and which social platform provides the best way to reach them, it’s time to start posting. Start by creating a content calendar detailing which type of content you will post, and when.

A golden rule of social media marketing is: don’t ‘sell’ too much. Try to avoid posting bland product listings and special offers. Aim for the 80:20 rule: 80% of your social media content should be informative, educational, or entertaining. The remaining 20% can promote your brand or highlight products for sale.

That means you need good, useful content that’s not overly promotional. This can include your own blog posts and editorial content, but you can also look to external sources for helpful information. Keep a lookout for articles, free guides and how-to information that you can share on your social media profile. Add a short comment explaining why the post is worth reading and how it can help.

TIP: Always tag the original company or author in your post, as they are more likely to acknowledge your tweet and return the favor by sharing it on their own profile. That effectively broadcasts your brand to a whole new audience.

Post regularly and build your audience

Social media is all about consistency. Post regularly, ideally at the specific times when your audience is most active. When is the best time to post? That depends on your target audience. Check out this detailed guide from Sprout Social for solid information on the best publishing times for each major network and industry.

To help keep things running smoothly, you can schedule posts to go live by using a tool like Hootsuite or Tweetdeck — this ensures that your posts will continue to appear even when you’re out of the office.

One thing to remember about social media is that it’s not all about ‘me, me, me’. It’s SOCIAL media — think of it as a two-way conversation and rather than simply publishing a steady stream of one-way messages, aim to communicate with your followers and respond to their posts in the same way that you aim to garner responses from them.

Above all, your social media activity should always add value. Whether it’s a useful step-by-step guide, a special offer to help your customers save money, or a lighthearted Friday afternoon post to raise some laughs, always aim to provide relevant, engaging content that resonates with your audience. You can use a tool like Crowdfire to get a lot of things done, its free at basic level, which is pretty efficient. If you enjoyed this post, why not check out this article on Social Media Management!

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The Connection Between Geo-targeting & Social Media

Geo Targeting

Geotargeting, Social Media & Digital Advertising

The internet has made the world a smaller place thanks in part to the influence of social media. After all, search engines and social-media platforms enable individuals from around the globe to connect to friends, family, entertainers, and, yes, businesses at a moment’s notice. Still, not every small business has the ability to deliver their product or service to remote locations. And rather than garnering traffic from all corners of the globe, they’d prefer to focus on consumers in specific markets. While marketers often speak about geo-targeting in regard to digital advertising, progressive professionals can apply a myriad of tactics to ensure they connect with consumers in preferred geographic locales.

To be brief, geo-targeting within digital advertising platforms like Google Ads is a relatively simple process. Marketers can select which cities, counties, regions, or countries they want to target with their ads. In addition, they can also adjust the settings of a given ad to exclude searchers from outside of selected areas. For instance, a Chicago office design firm might include a few nearby suburbs like Naperville or Evanston within their ads, but exclude the rest of Illinois. In this way, businesses can keep their ad spend under budget and increase their conversion rates.

Geo-targeting & SEO

In regard to SEO, the best geo-targeting practices tend to relate to maintenance and upkeep. Optimizing meta descriptions to feature a location is one easy way to bolster the chances of location-specific search queries including your site. Lastly, though it’s a small detail, it’s crucial that all of your address information is correct on business listings.

Geo-targeted Content & Social-Media Tactics

It is possible for marketers to tailor their content marketing techniques and their social-media strategy to focus on a specific, city, state, or region. It’s just more difficult than adjusting the settings on a digital ad. However, there are a few ways you can direct your content toward targeted markets. One method is to create blog posts, videos, or podcasts that relate to a location by name. Beyond that, businesses can build pages that address an issue unique to a target market. As such, a masonry business in Seattle could launch a web page devoted to protecting brick exteriors from water damage.

In terms of social media marketing, there’s nothing wrong with using a city’s unique culture or heritage to bolster your own brand. Plus, businesses can go the extra mile and collaborate with local organizations or charities and promote those activities across their social-media accounts.

One final point: businesses with multiple locations may want to consider registering multiple accounts for their different offices (as companies like HomeGrounds do). At the very least, utilizing unique hashtags and other identifiers on social media can help you stay connected with your consumers in your target markets. If you enjoyed this post, why not check out this article on Social Media Management! 

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